We cannot pick oranges on rainy days. If this happens, we will inform you and orders will be delayed until the weather allows picking. We will always ask you which day would be best for you to receive your order. We note orders from Monday to Thursday. Orders we receive on Thursday afternoons, Fridays and at weekends will be sent the following Monday so the quality of the product can be guaranteed.
If the package arrives damaged, please take a photo and send it to us using “Contact us” or by e-mail to firstname.lastname@example.org within 24 hours after the delivery is made.